The Admin and Customer Service Assistant is responsible for providing administrative support and delivering exceptional customer service. The role includes handling inquiries, managing documentation, maintaining office systems, and ensuring a smooth flow of communication between the company and its clients or stakeholders.
Key Responsibilities
Administrative Support:
- Assist in day-to-day administrative tasks such as filing, encoding, scanning, and organizing documents.
- Prepare reports, memos, and correspondence as needed.
- Maintain inventory of office supplies and coordinate replenishment.
- Schedule and coordinate meetings, appointments, and travel arrangements.
- Ensure all records are updated, accurate, and stored securely.
Customer Service
- Respond promptly and professionally to customer inquiries via phone, email, or in person.
- Provide accurate information about products, services, or policies.
- Handle complaints or issues efficiently and escalate when necessary.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Log customer interactions and feedback for continuous improvement.
Office Coordination
- Assist in monitoring office cleanliness and liaising with third-party service providers.
- Support other departments with clerical tasks when needed.
- Follow company protocols and help improve workflow processes.
- Bachelors degree in Business Administration, Office Management, or any related course (preferred but not required).
- Proven experience in administrative support or customer service is an advantage.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office (Word, Excel, Outlook) and other office systems.
- Organized, detail-oriented, and able to multitask.
- Strong sense of responsibility and integrity.
Working Conditions
- Office-based
- May require occasional overtime, depending on operational needs
