Customer Service Representative

General Description:

Customer Service Representative (CSR) with a strong focus on sales, support, and relationship management. Goal-oriented, and skilled in balancing service and sales, with strong problem-solving and organizational abilities.

Important Note : Please make sure you have an active Viber account , as we well communicate through Viber.

Duties and Responsibilities:

Manage large amounts of incoming phone calls.

Generate sales leads.

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and

interactive communication.

Provide accurate, valid, and complete information by using the right method/ tools.

Meet personal/ customer service team sales targets and call-handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolutions.

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies.

Take the extra mile to engage the customer.

Work Experience Requirement:

Computer Literature and excellent MS Office esp. Excel

Knowledgeable in System applicant

Proven customer support experience as Customer Service Representative

Strong phone contact handling skills and active listening Series 2015

Customer orientation and ability to adapt/ respond to different types of character.

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively.

Perform quality review of other team members claims/ authorizations according to

established data entry guidelines.

Amendable to work in : Josol, Pasig