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MicroSourcing

Customer Service Representative (Pooling)

MicroSourcing
Cagayan De Oro, Philippines
1-3 Years
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  • Posted 14 hours ago
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Job Description


Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative
Work setup & shift: Onsite | Shifting Schedule
Location: SM CDO Downtown Premier

Why join MicroSourcing
When you get hired, youu0027ll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Service Representative, you will be the face of our brand, ensuring every interaction is rooted in customer obsession. You won't just answer questions you'll build relationships and drive growth through exceptional service.

Key Responsibilities:
  • Manage inbound inquiries across phone, email, and web chat with a proactive, solution-oriented mindset.
  • Accurately verify customer orders and navigate the returns/exchanges process to ensure a seamless post-purchase experience.
  • Identify opportunities to drive sales by understanding customer needs and providing expert product recommendations.
  • Maintain high standards of accuracy and efficiency while assisting with special projects assigned by leadership.

Qualifications & Requirements

We are looking for a reliable professional with a solid work ethic who thrives in a fast-paced BPO environment.
  • Experience: 1 to 2 years of experience as a CSR in a BPO (preferably in a Voice account).
  • Communication Expert: Excellent written and verbal English communication skills.
  • Technical Speed: Highly proficient typing skills (50-55+ WPM).
  • Flexibility: Willing to work flexible hours and move seamlessly between voice, chat, and email channels.
  • Commitment: 100% committed to the role with a proven, solid work ethic.


About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique, authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visithttps://www.microsourcing.com/

.Terms & conditions apply

More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
Bpo
Employment Type:
Full time

About Company

MicroSourcing

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

Job ID: 143481051

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Last Updated: 25-02-2026 08:49:48 AM
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