CUSTOMER SERVICE REPRESENTATIVE

Description:

Duties and Responsibilities:


Receives inbound calls (residential customers)
Attempt, through persuasion, to retain existing customers by resolving issues
and answering questions (product, billing, etc.)
Upgrade customer orders
Agents must attempt to save customers who have decided to cancel their account

Qualifications:

Completed at least High School or Senior High School (K-12) (with no back subjects)
Fresh graduates and candidates with no call center experience are encouraged
to apply (for select accounts only)
At least six (6) months of call center experience or six (6) months of Sales experience
in any industry is an advantage
With good communication skills

Requirements:

Skills:
Teamwork, Self-Management, Critical Thinking, Interpersonal Abilities, Adaptability/Flexibility, Fast Learner