Customer Service Representative Online Banking Account

Role Description

Join our International Online Banking Voice Account as a Customer Service Representative. You'll assist customers with banking-related inquiries, resolve concerns, and provide accurate and professional support while maintaining service quality standards.

Key Responsibilities

• Handle customer inquiries through voice calls.
• Assist with online banking and account-related concerns.
• Provide accurate information and appropriate solutions.
• Resolve customer issues professionally and efficiently.
• Document customer interactions and follow company procedures.
• Meet quality, productivity, and customer satisfaction targets.
  
  

Qualifications

• High School Graduate (Old Curriculum)
• At least 6 months BPO experience
• Customer Service experience required
• International Voice Account experience preferred
• Good English communication skills
• Willing to work onsite
• Amenable to a shifting schedule
  
  

Skills & Competencies

• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Good problem-solving and analytical abilities
• Good comprehension and active listening skills
• Basic computer navigation and multitasking skills
• High attention to detail and ability to follow procedures
  
  

What We Offer

• ₱21,000–₱25,000 Monthly Package
• Package depends on experience and profiling results
• Performance Incentives
• Night Differential – not included in the package
• Life and Medical Insurance
• Day 1 HMO
• 1 Free Dependent upon Regularization
• Retirement Package
• Government-Mandated Benefits
• Career Growth Opportunities