Customer Service Representative (Pioneering eCommerce Social Media Account)

TDCX (PH) Inc

Manibaug Pasig

1-4 Years

This job is no longer accepting applications

Posted 2 months ago

Job Description

What is your mission

Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
Review the reported issues within agreed turnaround times and standards of quality.
Escalate issues to immediate supervisor following proper escalation procedures.
Capable of coping with peaks in contact volumes during promotion seasons.
Complete and pass all required basic product related trainings.

Who are we looking for

College level
Must have at least 6 months BPO experience
Typing speed of at least 40 words per minute
Experience working with eCommerce platforms and EMEA/UK accounts is a plus
Excellent communication skills rated at a C1 level
Willing to work in rotating shifts
Can work in Ortigas Center, Pasig City

Education

Diploma, Bachelors/ Degree

More Info

Job Type:

Permanent Job

Industry:

Consulting, Management Consulting

Role:

Customer Service Executive (Voice), Customer Service Executive (Non-voice), Technical Support Representative (Non- voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Philippines/Filipino

About Company

TDCX (PH) Inc

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the worldâ€™s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the regionâ€™s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job ID: 104320477