Customer Service Representative | Permanent WFH | Night Shift | Up to PHP28K

Support Financial Confidence Through Exceptional Customer Care

iCash is a digital-first Canadian lender making short-term financial support faster, more secure, and easier to access online. Since 2016, it has issued 4 million online loans and earned 78,400+ positive reviews, supported by automated applications, digital agreements, and 24/7 service. Its technology-led model combines convenience with transparent, responsible lending, creating a high-volume customer environment where service professionals can make a meaningful impact through accuracy, sound judgment, and consistently strong support.

Job Description

Bring your U.S. customer service experience into a role supporting customers across live chat, email, SMS, and phone. As a Customer Service Representative, you'll resolve account, application, and technical concerns with accuracy, speed, and empathy. This permanent WFH opportunity suits professionals with proven U.S. support and night-shift experience who are based near an Emapta office location. Grow with Emapta through global exposure, continuous development, career stability, and a Top 1% employee experience.

Job Overview

• Employment Type: Full Time
• Shift: Night Shift, 9:00 PM-6:00 AM EST (6-week training), Consecutive Days Off
• Work Setup: Permanent Work From Home
• Salary: PHP 26,000 - PHP 28,000

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 3 years of customer service experience supporting U.S. clients, with no more than a 3-month gap in recent employment
• At least 1 year of work-from-home experience in a customer service role
• Proven experience working night shifts
• Must be based near an Emapta office location
• Hands-on experience supporting customers through email, SMS, and phone
• Excellent written and verbal English communication skills
• Strong problem-solving, analytical, and decision-making abilities
• Ability to navigate multiple systems and communication platforms efficiently
• Strong understanding of customer service best practices
• Customer-focused and adaptable, with the ability to perform effectively in a fast-paced environment
• Collaborative team player with a strong willingness to learn and grow

Your Daily Tasks

• Provide exceptional customer support through live chat, email, SMS, and phone channels
• Conduct in-depth research, follow up with customers, identify customer needs, and assign appropriate priority levels
• Respond to inquiries regarding the application process and application status
• Provide technical assistance and resolve issues related to mobile applications and websites
• Acknowledge, investigate, and resolve complex customer complaints
• Follow established policies, procedures, and service standards
• Achieve performance goals and quality expectations
• Post customer payments accurately to customer accounts
• Process balance adjustments on customer accounts
• Perform other duties and responsibilities as assigned by the supervisor or manager

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!