Deliver Exceptional Customer Service Across Digital Financial Services

iCash is a Canadian digital financial services provider focused on making short-term financial support more accessible and convenient. Through its technology-driven platform, they offer a streamlined application experience, fast lending decisions, secure electronic agreements, flexible repayment options, and rapid e-Transfer funding. They also provide cashback rewards, credit information tools, and 24/7 customer support, combining financial technology, data security, transparent processes, and responsive service to create a simpler customer experience.

About the Role

Make every interaction count in the fast-moving digital financial services industry. As a Customer Service Representative, you'll resolve customer concerns, support financial applications and payments, and deliver seamless multichannel experiences. Bring your customer service expertise to a global stage, expand your international experience, and take your career further with Emapta without leaving the Philippines.

Your Global Customer Service Career at a Glance

Employment Type: Full-time
Shift: Night Shift (Monday to Friday, 9:00 AM-6:00 PM EST), Consecutive Days Off
Work Setup: Permanent Work From Home
Salary: PHP 26,000 - PHP 28,000

Exciting Perks Await!

Competitive Salary Package
Night differential pay to maximize your earnings
Permanent WFH arrangement
HMO coverage with free dependent upon regularization
Fixed weekends off
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves to be used at your own discretion
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment

The Qualifications We Seek

Customer Service Experience

At least 3 to 5 years of customer service experience supporting U.S. clients, with no more than a three-month gap in recent employment
Previous experience with night shifts in a remote or work-from-home environment
Proven experience providing customer support through inbound email, SMS, and phone channels
Proficiency in customer service best practices
Experience with email platforms and communication tools

Communication & Customer Support Skills

Excellent English verbal and written communication skills
Strong problem-solving skills with a customer-focused approach
Passion for delivering exceptional customer service in a fast-paced environment
Strong ability to communicate clearly, professionally, and effectively

Analytical & Technical Capabilities

Strong analytical skills with the ability to navigate multiple platforms efficiently
Strong analytical thinking and decision-making abilities

Professional Attributes

Strong collaboration and teamwork skills
Willingness to learn, develop, and grow

Your Daily Tasks

Multichannel Customer Support

Provide exceptional customer support through live chat, email, SMS, and phone channels.
Conduct in-depth research, follow up with customers, identify customer needs, and assign appropriate priority levels.
Respond to inquiries regarding the application process and application status.

Technical Support & Complaint Resolution

Provide technical assistance and resolve issues related to mobile applications and websites.
Acknowledge, investigate, and resolve complex customer complaints.
Follow established policies, procedures, and service standards.

Account & Payment Management

Post customer payments accurately to customer accounts.
Process balance adjustments accurately on customer accounts.

Performance & Quality

Achieve established performance goals and quality expectations.

Additional Responsibilities

Perform other duties and responsibilities as assigned by the supervisor or manager.

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!

Customer Service Representative | Permanent WFH | Night Shift | Up to PHP28K