Customer Service Representative (Open to Fresh Graduate)

Job Title: Customer Service Representative (CSR)

Work Arrangement: 100% On-site

Schedule: Shifting Schedule (Night Shift applicable)

Location: 21st Floor, Zeta Tower, Bridgetowne, Quezon City

Employment Type: Full-time

Salary: PHP 18,000 PHP 25,000 package

Night Differential: 15%

About the Role:

The Customer Service Representative (CSR) handles international voice interactions, resolves customer concerns, and delivers quality service in accordance with account standards and performance metrics.

Key Responsibilities:

Handle international voice customer interactions

Resolve customer concerns using analytical problem-solving

Maintain accurate documentation of customer interactions

Meet quality, productivity, and compliance targets

Qualifications (Non-Negotiable):

Educational Background:

High School / Senior High School graduate with at least 1 year of BPO international voice experience

OR

Completed at least 2 years in college with at least 6 months of BPO international voice experience

Fresh graduates or candidates without BPO experience may be considered with strong communication skills

Skills:

Strong English communication skills (B2 level)

Analytical and problem-solving skills

Customer-focused mindset

Attention to detail

Work Requirements:

Willing to work onsite

Amenable to shifting schedules

Can start immediately

Benefits:

HMO on Day 1 + 1 free dependent

Paid Sick Leave & Vacation Leave

13th Month Pay

Candidates with attached CV and relevant experience will be considered for a phone interview.