Job Description
Responsibilities:
Respond to incoming calls, emails and chat inquiries from customers and give them the right answers and directions
Give accurate direction and support to team leaders to facilitate successful completion of organization's targets and performance goals
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
Make use of proven business techniques in the identification of lapses and loop holes in the organization's customer service department and recommend better strategies that will yield better results
Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information
Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance
Liaise with other trainers/training departments to ensure that employees are very knowledgeable about work ethics and latest trends obtainable in the business market to obtain better results
Serves as mediator between customers and clients in cases of disputes which may arise during business transactions, and also mediate between employees and employers to ensure that the interests of both parties are dully protected.
Requirements
Requirements:
1 2 years experience Customer Service / Technical Support
Meet or exceed all performance metrics
Possess pleasant phone voice and strong communication skills.
Schedule must have flexibility to work evenings and holidays as required
Must be able to multi-task and prioritize as required. Ability to handle multiple projects/tasks at a time.
Understand foundational levels of computers and technology, internet, email
Excellent oral and written communications skills, particularly in a phone or email context,
Experience working in a contact center, metrics driven environment
Ability to operate under tight pressure
Benefits
Competitive Salary and Benefits
