Customer Service Representative (Office-based - SM North)

About Us:

Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Job Overview:

In this role, the specialist will be required to provide a high-touch, personable, and informed experience for Members. This includes but is not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research and problem solving.

Responsibilities

• Providing high level of customer service to Member via phone.
• Thoroughly research and reply to Member requests with high sense of urgency and professionalism.
• Continually exceed Member expectations.
• Ability to troubleshoot and communicate across multiple platforms.
• Constantly evaluate Member experience and make suggestions to improve Member engagement/satisfaction.
• Meet or exceed KPI's including time to first response, customer satisfaction scores, etc.
• Willing to support other teams when needed.

Requirements

• 3+ years of customer service or similar experience.
• Excellent written and oral communication.
• This is an extremely fast paced role and requires you to be able to adapt to changes quickly.
• Polite and professional conduct, excellent interpersonal skills.
• Proactive attitude with an ability to creatively solve problems quickly.
• Independent, excellent time management and organizational skills.
• Confident, with the ability to prioritize and meet deadlines working under pressure.
• Computer and Technology savvy.

Work Schedule:

• Must be amenable to work in a shifting schedule, with a possibility to work during weekends.

Work Location: Office-based

• SM North EDSA Tower 1, North Avenue corner, Quezon City 1105 Metro Manila, Philippines

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.