Customer Service Representative (Non-voice)

Key Responsibilities:

• Respond promptly to customer inquiries through chat or email platforms.
• Provide accurate, valid, and complete information to customers by using available resources and systems.
• Handle and resolve customer complaints or issues with professionalism and empathy.
• Guide customers on company products/services, troubleshooting when necessary.
• Document all interactions and updates accurately in the system.
• Collaborate with team members and other departments to resolve escalated issues.
• Strive to meet or exceed individual and team performance metrics.

Qualifications:

• At least Senior High School Graduate or equivalent; bachelor's degree is a plus.
• Above average written communications skills with strong attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficient in using basic computer applications and navigating online tools