Customer Service Representative
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
- Provide exceptional customer service by addressing inquiries and resolving complaints.
- Assist customers with product and service selection and provide guidance on product and service features.
- Utilize Salesforce for tracking customer interactions and managing client availments and concerns.
- Collaborate with team members to continuously improve service delivery processes.
- Conduct follow-up communications to ensure customer satisfaction and loyalty.
- Educational Qualifications: Bachelor's degree in a relevant field preferred
- Experience Level: 0–2 years in customer service or call center environment
- Skills and Competencies: Proficient in Salesforce and call center software
- Skills and Competencies: Strong organizational skills and attention to detail
- Qualities and Traits: Excellent problem-solving abilities and customer-oriented mindset
- Qualities and Traits: Ability to work in a fast-paced environment and handle multiple tasks
More Info
Key Skills
call center software
About Company
Skills:
Salesforce, Client Central
Skills:
Amadeus, Salesforce, Comarch, pulse, Etihad Reward Shop, Microsoft Dynamics, Proficient in MS Office applications, Basic technical skills, Fluent in spoken language Mandarin
Skills:
Shopify, Salesforce Crm, order processing, Starshipit, eCommerce platforms, Customer Support
Skills:
Salesforce, call center software
Skills:
Salesforce, Problem-solving, People Skills