Customer Service Representative | Largest Social Media Account

TDCX (PH) Inc

Metro Manila / NCR, Pasig City

1-2 Years

This job is no longer accepting applications

Posted 25 months ago

Job Description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission
You will help us deliver excellent service to our partner brands by performing these tasks:

Provide post-sales customer service and/or troubleshooting support to the client's customers.
Support advertising customers and deliver consultative support.
Perform data analysis to improve customer's advertising experience and ensure higher ROI.
Gather client and partner feedback to enhance ad products and overall customer experience.

Who are we looking for

At least Senior High School or College level
With at least 1 year BPO phone/voice experience
Must have technical support experience
Preferably with email and chat experience
Strong verbal and written English communication skills
Amenable to work in rotating shifts (morning, mid, & night shifts)
Can work in Ortigas Center, Pasig City

How to Apply
Online
Send us your application through foundit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite
Send us your application through foundit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Education

Bachelors/ Degree, Diploma, ITC/NTC/Vocational, Masters/ Post Graduate

More Info

Job Type:

Permanent Job

Industry:

ITES /BPO /Call Center

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

About Company

TDCX (PH) Inc

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job ID: 68654239