Customer Service Representative

Company Description

iQor CXBPO specializes in delivering intelligent end-to-end customer experience solutions for global brands. With 40,000 team members across 10 countries, iQor leverages 30 years of expertise and innovative, AI-driven technology to enhance customer interactions and drive business success. Known for its industry leadership, iQor offers agile and scalable omnichannel engagement solutions, fostering customer loyalty and delivering measurable results. As a recognized Great Place to Work, iQor emphasizes a people-first approach, operational excellence, and secure technology solutions. More information about iQor's services can be found at iQor.com.

Role Description

This is a full-time, on-site Customer Service Representative role based in Iloilo. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and delivering exceptional service to ensure a positive customer experience. Key tasks include providing timely and accurate responses, addressing customer concerns, and maintaining a professional and courteous demeanor during interactions. The role involves collaborating with team members and utilizing tools and resources to meet performance goals consistently.

Qualifications

At least 18 years of age.

• Equipped with a High School Diploma.

Proven skills in Customer Service and Customer Support, ensuring responsiveness and professionalism in addressing customer needs.

• Ability to deliver high levels of Customer Satisfaction and enhance Customer Experience through excellent communication and problem-solving abilities.
• Strong understanding of Customer Service Representatives responsibilities and a customer-first approach.
• Excellent verbal and interpersonal communication skills.
• Problem-solving skills, with the ability to handle challenging situations effectively.
• Proficiency in using customer service software and technology is a plus.
• Ability to work in a team and adapt to a fast-paced, dynamic work environment.
• High school diploma or equivalent required; additional education or certifications in customer service is an advantage.
• Prior experience in customer service or a related role is preferred but not required.