Customer Service Representative

About the Role

The ideal candidate is knowledgeable in answering customer inquiries, resolving issues, processing and ensuring customer satisfaction through various channels such as via phone, email and chat.

Responsibilities

• Communicate with customers via phone, email and chats.
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Bachelor's Degree in any field
• 9 months customer facing experience in any field or industry
• Open for 2nd year completed in college with minimum 6 months BPO experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Good communication skills
• We are also accepting Senior High School Graduate with minimum of 12 months BPO working experience

Why Infosys BPM Philippines

• Quarterly Performance
• Bonus24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

You May walk-in to our site in BGC located at the 19th Floor BGC Corporate Center Building, 30th St. Corner 11th Ave. Bonifacio Global City, Taguig from Mondays to Fridays, 12:00 P.M. - 05:00 P.M. Kindly inform the front desk or recruiter that your source of application is LinkedIn.

We value Diversity, Equity, and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines