Customer Service Representative
Salary Range - $520 to $693 per month
Join a fast-growing, tourist-focused retail brand that transforms customers eye images into personalized art and jewelry. This role is essential to keeping daily operations running smoothly behind the scenesensuring every order is accurate, customers are supported promptly, and systems stay organized and efficient. If you're tech-comfortable, detail-oriented, and excited to grow with a business before its busy summer season, this is your opportunity.
What You'll Do:
- Manage daily order sheets in Google Sheets, ensuring every order is processed accurately and fully completed.
- Submit customer orders to third-party vendors, including uploading images and verifying shipping details.
- Track shipments, update tracking numbers, and notify customers of delivery or pickup status via email and phone (about 510 calls on busy days).
- Handle customer inquiries about order status, pricing, shipping changes, and additional services, including sending payment links when needed.
- Coordinate with in-store staff via WhatsApp to confirm completion and resolve discrepancies.
- Submit vendor support tickets for damaged or incomplete orders and follow through until replacements are resolved.
- Assist with backend systems such as VoIP setup, SIP porting, and 3CX (or similar), including coordinating with providers to configure and port numbers.
- Update website content and maintain backend information accuracy.
- During slower retail periods, perform light data entry and follow up with warm inbound loan leads using provided scripts (no cold calling).
Who You'll Work With:
Be an integral part of a growing retail operations team, working closely with in-store staff, third-party vendors, service providers, and leadership to ensure orders are fulfilled accurately and customers receive a smooth, professional experience from purchase to delivery.
Who We're Looking For:
- Highly Organized: Exceptional organizational skills for handling diverse tasks.
- Detail-Oriented: Focus on accuracy, especially with numbers and documentation.
- Proactive Communication: Effective follow-up skills for seamless coordination.
- Experience: General work experience is required. Experience in customer service dealing with Americans is a plus, but not necessary.
Why Join Us
- Impact: Play a key role in supporting a fast-growing retail brand by ensuring smooth backend operations and helping prepare the company for a high-growth summer season.
- Culture: Join a collaborative and process-driven team that values accountability, clear communication, and continuous improvement.
- Benefits:
- Enjoy preset salary growth and weekly salary payments.
- 100% work-from-home flexibility.
Work Details:
- Schedule: Mon - Fri 9:00 AM - 5:00 PM EST
- Employment Type: Full-time
How to Apply:
Click Apply to start your application. Come and make a difference in a growing retail brand.
We are an equal opportunity employer and value diversity at our company.
