Customer Service Representative

Greenhills, San Juan City

Job descripti

onTo provide accurate information and support to customers regarding their inquiries and concerns. The role requires resolving customer issues within defined Service Level Agreements (SLAs), ensuring customer satisfaction, and maintaining quality standards while working effectively both independently and as part of a tea

m.Key Responsibilitie

• s:Provide prompt and accurate information to customers regarding their inquiries and concern
• s.Resolve customer issues in accordance with established Service Level Agreements (SLAs
• ).Handle customer interactions professionally while meeting quality and compliance standard
• s.Work independently and efficiently to achieve productivity and performance target
• s.Demonstrate strong comprehension skills to understand customer needs and provide appropriate solution
• s.Maintain attendance, login hours, and adherence to schedule requirements as defined by the proces
• s.Meet or exceed SLA, productivity, and quality performance target
• s.Continuously improve skills through self-development initiatives, training programs, and skill revalidation assessment
• s.Contribute to process improvements and support innovation initiative
• s.Collaborate effectively with team members and encourage a positive team environment to achieve common goal
• s.Consistently meet or exceed Customer Satisfaction (CSAT) targets established by the proces

s.Qualification

• s:At least 1 year of experience in an international BPO accoun
• t.Healthcare account background is considered an advanta
• geExcellent communication and customer service skill
• s.Strong problem-solving and multitasking abilitie
• s.Ability to work in a fast-paced environment and adapt to changing business need
• s.Willing to work on shifting schedules and onsit