Customer Service Representative

1-3 Years

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Early Applicant

Job Description

Description

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and friendly manner
Provide product information, troubleshoot basic technical issues, and support the returns/warranty process
Maintain accurate records of customer interactions in our CRM system
Process orders, returns, and follow-ups with shipping and logistics partners
Provide administrative support to the sales and service teams (e.g. scheduling, order tracking, filing)
Assist in organizing and updating product manuals, FAQ documents, and internal systems
Coordinate with warehouse, tech support, and marketing as needed to ensure smooth operations

Requirements

1+ year experience in customer service or administrative roles (experience in the bike/eBike industry is a plus)
Excellent communication skills written and verbal
Comfortable working in a fast-paced, startup-like environment
Techsavvy and proficient with tools like Google Workspace, Microsoft Office, and customer support platforms
Organized, detail-oriented, and reliable
A passion for eBikes, cycling, or clean transportation is a big plus!