Customer Service Representative

Customer Service Representative (₱28,000-35,000 | Onsite | FREE AI Certification)

Cebu City, Philippines | Rotating Shift: 9:00 PM–6:00 AM / 7:30 PM–4:30 AM / 10:00 PM–7:00 AM PHT | Monday to Friday

Are you someone who stays calm under pressure, communicates clearly, and takes pride in getting the details right We're looking for a Customer Service Representative to support a US-based occupational health and compliance account, helping employees and clients navigate testing appointments, protocols, and coordination with partner clinics.

This role is a great fit if you enjoy structured, detail-driven work with real impact — you'll be the point of contact who keeps communication clear, records accurate, and service consistent, while building experience in a healthcare-adjacent, compliance-focused environment.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

• At least 1 year of customer service, account support, or related experience (fresh graduates with relevant training or coursework are also welcome to apply)
• Strong verbal and written English communication skills
• Working knowledge of MS Office (Outlook, Word, Excel, PowerPoint) and Microsoft Teams
• Above-average typing speed with the ability to multitask calmly under pressure
• Availability to work a rotating night shift schedule, onsite in Cebu City

STRONG SIGNALS

• Experience with MS Teams Dialer, Nitro Pro, or ERP systems
• Background or genuine interest in occupational health, drug and alcohol testing, or immediate care support
• Prior experience in a healthcare-adjacent or compliance-driven customer service role

RESPONSIBILITY PILLARS

Client & Employee Support

You own the day-to-day communication that keeps employees and clients informed, supported, and on schedule.

• Respond promptly to phone and email inquiries from employees, clients, and stakeholders regarding testing protocols and services
• Schedule and confirm appointments based on employee availability, updating records with accurate information
• Provide employees with clinic locations and service details near their home or workplace

Compliance & Documentation

You ensure every interaction and record meets the standards your client depends on.

• Maintain confidential medical records in accordance with HIPAA guidelines
• Stay current on updates to the client's master protocol and apply changes consistently
• Follow established guidelines for appointment-setting, employee communication, and recordkeeping

Account Coordination & Relationship Management

You support the account team in keeping service delivery smooth, measurable, and responsive.

• Coordinate with project managers, supervisors, and partner clinics to arrange testing and services
• Verify solutions with your Account Manager before relaying them to clients or employees, avoiding miscommunication
• Escalate complex queries to your Lead Account Specialist or Account Manager when needed, and share performance updates with the client's designated representative

ABOUT THE CLIENT

Our client is a US-based occupational health and workplace safety compliance company that provides drug and alcohol testing, background screening, and related compliance support to organizations nationwide.

ABOUT GOTEAM

GoTeam is a people-first outsourcing company that connects Filipino professionals with global career opportunities. We provide long-term roles, competitive benefits, career development support, and access to AI upskilling through Project 100K – AI Certification for the Philippines.

At GoTeam, you are not just applying for a job. You are joining a community built around growth, purpose, wellness, and future-ready work.

Benefits of GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• ₱1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary loan access (post-regularization)
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus + opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

OUR HIRING PROCESS

What Happens After You Click Apply

When you click Apply, you'll first be directed to our Careers Page to create your R24 profile. Once your profile is complete, you'll automatically be guided to Multiplai Interview Room, our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it later at a time that works best for you.

What you'll need:

• Stable internet connection
• Desktop or laptop
• Headset

You'll answer interview questions at your own pace — no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with next steps.

Go Beyond Employment: Build a Future-Proof Career

We're calling on 100,000 Filipino professionals to lead the AI revolution.

Get Your FREE AI Certification

Join Project 100K – AI Certification for the Philippines, powered by GoTeam.

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