Job Description
Requirements
Graduate of any 4 years Business Course
Excellent verbal and written communication skills
Strong problem-solving abilities
Ability to multitask and manage time effectively
Proficiency with customer service software and CRM systems
Empathetic and patient demeanor
Previous Customer Service Experience Preferred
Ability to work in a fast-paced environment
Strong attention to detail
Flexible schedule, including evenings and weekends
Responsibilities
Respond to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely manner
Maintain accurate records of customer interactions
Provide product and service information to customers
Follow up with customers to ensure satisfaction
Collaborate with other departments to resolve complex issues
Identify and escalate priority issues to the appropriate channels
Stay updated on company products, services, and policies
Meet performance metrics and customer satisfaction goals
Assist with onboarding and training of new team members
