Customer service representative - for fresh graduate

Requirements

Graduate of any 4 years Business Course

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to multitask and manage time effectively

Proficiency with customer service software and CRM systems

Empathetic and patient demeanor

Previous Customer Service Experience Preferred

Ability to work in a fast-paced environment

Strong attention to detail

Flexible schedule, including evenings and weekends

Responsibilities

Respond to customer inquiries via phone, email, and chat

Resolve customer complaints and issues in a timely manner

Maintain accurate records of customer interactions

Provide product and service information to customers

Follow up with customers to ensure satisfaction

Collaborate with other departments to resolve complex issues

Identify and escalate priority issues to the appropriate channels

Stay updated on company products, services, and policies

Meet performance metrics and customer satisfaction goals

Assist with onboarding and training of new team members