Customer Service Representative (Entry-Level)

Role Description

Kickstart your career in customer service! We are looking for motivated and customer-oriented individuals to provide excellent support, resolve customer concerns, and deliver outstanding customer experiences.

Key Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Resolve customer concerns accurately and professionally.
• Provide product and service information while maintaining quality standards.
• Document customer interactions and follow company processes.
• Meet performance, productivity, and customer satisfaction goals.
  
  

Qualifications

• College Graduate with or without work experience; or
• Completed at least 2 years in College with 6 months of customer service-related experience.
• Above-average English communication skills.
• Willing to work on weekends and holidays.
  
  

Skills & Competencies

• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Good comprehension and active listening skills.
• Basic knowledge of Microsoft Office applications.
• Customer-focused with the ability to work in a fast-paced environment.
  
  

What We Offer

• 20% Night Differential
• HMO Coverage for Employee (Day 1)
• HMO Coverage for One Dependent upon Certification
• Life and Accident Insurance
• Annual Performance-Based Salary Increase
• 13th & 14th Month Pay
• Government-Mandated Benefits
• Career Growth and Development Opportunities