Customer Service Representative

The Role

We are looking for a proactive and customer-focused Customer Service Representative to be the frontline support for our clients and customers. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and is passionate about providing excellent service. The ideal candidate is solutions-oriented, highly organized, and experienced in managing customer interactions across various channels, including phone, email, and live chat.

Target Start Date: August 10, 2026

Critical Requirements:

• At least 3 years of experience in a customer-facing role, preferably in a contact center or e-commerce environment
• Proven ability to handle multi-channel support (chat, email, messaging, voice)
• Exceptional written and verbal communication skills in English
• Familiarity with Zendesk or other CRM tools
• Demonstrated ability to resolve complex issues independently and make sound decisions without rigid scripts
• Experience in identifying process gaps or customer friction points and proposing improvements
• Track record of using data or feedback to drive better customer outcomes
• Comfortable in a fast-paced environment that embraces change, ambiguity, and experimentation
• Dedication to delivering excellent customer service.
• Outstanding interpersonal abilities, including the capacity to quickly establish rapport with customers and suppliers.
• Proficiency in computer usage for various tasks.
• Able to balance customer empathy with business acumen—not just solving issues but asking, How can we prevent this
• Preferably residing in Metro Manila or nearby areas such as Quezon City or Rizal

Benefits

• Competitive Salary (25k-27k)
• Morning Shift / Day Shift
• Retirement Plan
• Leave Credits All Convertible to Cash
• HMO Plan + 2 Dependents Fully Covered
• Generous Performance Bonuses
• Annual Company Outing
• Flexible Leaves
• Great Career Progression
• Casual Friday, Everyday!
• Monthly Engagement Activities (Fad Fridays!)

About Ecscale Solutions Inc.

At Ecscale Solutions Inc., we believe that people are the foundation of every successful business. We've created a workplace where collaboration, respect, and personal growth come naturally, an environment where your ideas are valued, your skills are nurtured, and your contributions truly matter.

Ecscale is a global outsourcing partner focused on sourcing scalable talent to help businesses grow. We specialize in helping companies establish and manage their own teams in the Philippines, offering more than just traditional outsourcing. Instead of handling processes for businesses, we empower them to build teams they can lead, ensuring professionals like you are aligned with their mission, values, and long-term vision.

With a deep understanding of local regulations and operational practices, we ensure compliance and stability, allowing teams to thrive in a supportive, well-structured environment. Our approach puts people first—offering fair compensation, growth opportunities, and a culture built on integrity, trust, and shared success.