We are seeking a highly skilled and empathetic Customer Service Expert to join our team. The ideal candidate will be responsible for managing customer interactions across various channels, addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires a proactive approach to customer engagement and a commitment to continuous improvement in service delivery.
Key Responsibilities
- Customer Interaction: Manage customer conversations across all support channels, including in-person, online, and via phone.
- Issue Resolution: Address customer inquiries and escalate complex issues to the appropriate team to ensure rapid support.
- Customer Engagement: Proactively take steps to enhance the customer experience and build strong relationships with clients.
- Feedback Collection: Share relevant customer feedback to help improve our offerings and services.
- Process Improvement: Evaluate customer support processes, devise improvements, measure results, and iterate to enhance efficiency.
- Reporting: Report on key customer service metrics and identify noteworthy trends to inform business decisions.
- Experience: Minimum of 2 years in a customer service role, preferably within BPO industry.
- Skills: Strong communication, problem-solving, and interpersonal skills. Ability to handle challenging situations with empathy and professionalism.
- Education: Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- Technical Proficiency: Familiarity with customer relationship management (CRM) systems and proficiency in Microsoft Office Suite.
- Language: Proficiency in English, both written and spoken.
- Bonus: CAR PART KNOWLEDGE AND ACCOUNTING EXPERIENCE (QuickBooks)
This is a NIGHT SHIFT.
