We are looking for customer-focused and tech-savvy individuals to join our E-Signature Software support team. As a CSR/TSR, you will assist users with account inquiries, subscription concerns, and technical issues related to digital signatures, document workflows, and platform features.
What you'll be doing
- Provide customer support via phone, email, or chat for users of the e-signature platform.
- Assist customers with account setup, subscription management, and product navigation.
- Troubleshoot technical issues such as document uploading, signing errors, verification problems, and integration concerns.
- Guide users through step-by-step solutions and ensure a smooth document signing experience.
- Escalate complex technical issues to higher-level support or engineering teams when needed.
- Educate customers about product features, best practices, and secure document handling.
- Maintain accurate documentation of interactions and resolutions.
- Meet performance metrics such as quality, productivity, and customer satisfaction.
Why Join Us
- Competitive Salary & Benefits Earn well while enjoying great perks
- Career Growth Clear paths for promotions and skill development
- Supportive Work Environment Join a team that values you
- Comprehensive Training No problem! Weve got you covered
- Exciting Opportunities Be part of a dynamic and growing industry
Salary Package: 22,000 28,000 (depends on related experience)
Besides above industry-standard salary, you will also have HMO coverage* from day one of your career at Cognizant.
PERKS OF BEING A COGNIZANT EMPLOYEE
- Competitive medical coverage for the employee and family (parents, spouse, children, or domestic partner)
- Medicine reimbursement for outpatients
- Maternity assistance
- Life, accidental death and dismemberment, and total permanent disability insurance
- Comprehensive In-Patient Care
- Out-Patient Care
- Annual Physical Exam (APE)
- Dental
Qualifications
- Senior High School Graduate
- Completed 2nd year in college, or have at least completed 72 units / Bachelor's Graduate
- At least 17 months CSR experience, either Voice, email, and chat; ideally from technical customer service accounts
- Willing to work on a shifting schedule
SITE
- Cognizant Recruitment Hub, GF Giga Tower, Bridgetowne, Quezon City
SETUP
Ready to take the next step Apply today!
