Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
The Role
We're seeking a
Customer Service Representative. This role is designed for polished, articulate professionals who excel in stakeholder interactions and take ownership of delivering outstanding customer experiences.
You'll play a key role in managing inbound communications, resolving customer needs, collaborating cross-functionally, and driving continuous improvement through feedback and data analysis. This position requires strong critical thinking, proactivity, and the ability to move initiatives forward independently while maintaining clear and composed communication.
Location: Must be in Colombia Remote.
Environment: Colombian and International Teams.
Language: Advanced English (B2+ - C1).
Timezone: Monday to Friday 9:00 AM to 6:00 PM - EST
Contract: Non-fixed Term Colombian Contract.
Requirements
- Education: Bachelor's degree in a related field (preferred).
- Experience: Minimum of 3 years in a direct customer support or client-facing role.
- Skills: Strong customer relationship management, customer engagement facilitation, proficiency in Microsoft Word, Excel, and PowerPoint, ability to manage data and reports, multitasking in fast-paced environments, strong written, listening, and verbal communication skills, exceptional interpersonal abilities, critical thinking, problem-solving, organization, and cross-functional collaboration.
- Characteristics: Highly proactive self-starter with a strong work ethic, polished and confident communicator, results-oriented team player, dependable with consistent attendance, detail-oriented, comfortable working independently to solve problems, adaptable to evolving business needs, and capable of connecting the dots without constant direction. The ideal candidate demonstrates forward-thinking ownership, sharp strategic judgment, and a passion for delivering meaningful customer outcomes.
Responsibilities
- Answer inbound calls and emails to assist customers.
- Identify customer needs and provide personalized service to ensure positive and meaningful outcomes.
- Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
- Utilize data and customer feedback to analyze customer service trends and recommend revised policies and processes to improve customer experience.
- Collaborate with management to resolve customer issues when necessary to provide the most seamless customer experience possible.
