Customer Service Representative

As a Benefit Customer Service Representative, you will support members with their healthcare and/or pension plan enrollments, updates, and inquiries while delivering a high level of customer service. You will primarily assist customers through phone, email, and webchat channels and will have the opportunity to be cross-trained across multiple client accounts as you grow in the role.

This is a seasonal role; however, we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity

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Quick Job Detai

• lsLocation: BGC, Tagu
• igWork Arrangement: Onsi
• teShift: Night Shi
• ftJob Type: Fixed-Term Contra

ct
Key Responsibilit

• iesProvide exceptional customer service through phone, email, and chat while building rapport and resolving inquiries efficient
• ly.Explain complex health, welfare, and pension plan information in a clear and easy-to-understand mann
• er.Handle confidential information in compliance with HIPAA, data privacy regulations, and company polici
• es.Accurately document customer interactions and maintain detailed case recor
• ds.Utilize internal systems, knowledge bases, and plan documents to address customer concerns and identify future nee
• ds.Adhere to company and client procedures while consistently delivering accurate informati
• on.Participate in team meetings, training sessions, and other assigned tas

ks.
Requirem

• entsAt least 1 year of inbound customer service experience in a contact/service center environm
• ent.Excellent verbal and written English communication ski
• lls.Strong problem-solving, analytical, and multitasking abilit
• ies.Proficient in Microsoft Office and navigating multiple systems simultaneou
• sly.Detail-oriented with the ability to work independently in a structured environm
• ent.Strong attendance record and commitment to punctual
• ity.Experience in a global or matrixed organization is an advant

age.
The following are a

• plus;Working knowledge of health and welfare and/or defined benefit pension
• plansAssociate or Bachelor's D