Customer Service Representative

Do you love being the calm, confident voice on the other end of the line when someone's furnace dies in the middle of winter or their basement is flooding Are you the kind of person who can size up a situation fast, ask the right questions, and get someone real help without making them wait for a callback If you take pride in owning a call from hello to resolution, enjoy making people feel taken care of, and want to be the front door to a trusted local home services business, this opportunity could be the perfect fit for you.

Our Story Starts with People Like You

The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn't limited by geography. With today's technology and high-speed internet, we're able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today, ClearDesk helps U.S. businesses grow by building world-class remote teams. We don't just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families.

That's where you come in.

The Role: Customer Service Representative

Imagine being the first voice a homeowner hears when their AC goes out on the hottest day of the year, or the reassuring follow-up call after a technician has fixed their leaking pipe. Every call you take, every appointment you book, and every payment you process helps a local, family-run business feel personal, responsive, and dependable.

You're not just answering phones. You're diagnosing urgency, routing the right help to the right customer, protecting the team's time by filtering out noise, and turning satisfied customers into long-term members. From the first hello to the final is there anything else I can help you with, your work directly shapes how customers experience this company.

You think on your feet, make independent decisions instead of escalating everything, and are comfortable asking for payment information without hesitation. Whether you're troubleshooting a customer's description of a drain issue, upselling a maintenance plan, or catching a same-day emergency before it becomes a bigger problem, you bring warmth, ownership, and sharp judgment to every interaction

What Your Days Might Look Like:

• Handle inbound service calls from residential and commercial clients, gathering detailed information about their heating, air conditioning, and plumbing issues
• Ask investigative questions to understand the nature and urgency of customer problems (e.g., severity of leaks, drain issues, equipment failures)
• Schedule service appointments by reviewing technician availability and routing calls appropriately
• Perform outbound happy calls to follow up on completed services, ensuring customer satisfaction and addressing any post-service concerns
• Upsell preventative maintenance agreements and membership packages during customer interactions
• Process payments and collect credit card information for residential customers
• Screen incoming calls, including filtering out sales calls and directing inquiries to appropriate team members
• Monitor and respond to customer communications via email and text messages through Podium, especially during evening hours
• Document all customer interactions thoroughly in the system to ensure team visibility and proper follow-through
• Provide exceptional customer service with a local, family-friendly approach that makes customers feel welcomed and cared for
• Be willing to learn about HVAC systems and conduct independent research outside of work hours to better understand the industry
• Get answers for customers during the call rather than requiring callbacks whenever possible

Who We Think Will Thrive in This Role:

• You have excellent English communication skills, both spoken and written.
• You have a strong customer service background, with real experience handling both inbound and outbound calls.
• You can take ownership of a call and make independent decisions without needing to escalate every question.
• You're comfortable processing payments and collecting credit card information over the phone.
• You ask smart, investigative questions to quickly understand what a customer actually needs.
• You stay calm and reassuring with customers who may be dealing with an urgent or stressful home issue.
• You're organized enough to document every interaction clearly so nothing falls through the cracks.
• You're motivated to learn the HVAC and plumbing industry, even outside of scheduled work hours.
• You see upselling as a natural extension of good service, not a script you're forcing on people.
• You can secure the required technical setup, including:
• At least a 720p HD webcam
• A noise-canceling headset
• A primary internet connection of at least 25 Mbps
• A backup laptop, backup internet device, and backup power source
• A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
• A backup computer with at least Intel Core i3 and 4 GB RAM

Why ClearDesk

Because we believe work should be meaningful, even from home.

At ClearDesk, you'll work with clients who respect your time and value your skills. You'll join a remote-first team that genuinely supports you, and you'll see the impact of your work in real, tangible ways that matter to the people you work with.

We don't just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you're making.

Here's what you can expect from us:

• We pay you fairly and on time
• We provide prepaid HMO coverage for your peace of mind
• We help you grow with tools, training, and honest feedback
• We celebrate your wins
• And above all, we actually care

Ready to be part of something that matters

Apply now and start your journey with ClearDesk.

REMINDER: ClearDesk does not request any monetary payments or fees during the hiring process. If you receive such a request, please ignore it and report it to us immediately. Always ensure that communication comes from emails ending in @cleardesk.com, @cleardeskteam.com or @cleardesknow.com.

Disclaimer: Candidates who apply for this position may be re-profiled to similar roles depending on their qualifications, experience, and current market demand.