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bb wave inc.

Customer Service Representative

bb wave inc.
Taguig, Philippines
2-4 Years
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Job Description

Responsibilities

  • Customer Support
  • Provide prompt and professional assistance to players via live chat, email, and phone.
  • Resolve player queries related to account management, deposits, withdrawals, bonuses, and technical issues.
  • Handle complaints and disputes efficiently, escalating unresolved cases to the appropriate teams when necessary.
  • Player Account Management
  • Assist with account verification processes, including KYC (Know Your Customer) documentation checks.
  • Guide players through account registration, password resets, and profile updates.
  • Monitor player accounts for unusual activity and report any suspicious behavior.
  • Game and Product Support
  • Offer guidance on gameplay, rules, and technical troubleshooting for platform features and games.
  • Address issues related to game performance, latency, or system errors.
  • Keep players informed about new game releases, promotions, and updates.
  • Payments and Transactions
  • Assist players with payment-related inquiries, such as deposit methods, withdrawal timelines, and failed transactions.
  • Educate players about available payment options and provide troubleshooting for payment gateway issues.
  • Collaborate with the payments team to resolve transaction disputes and chargebacks.
  • Promotions and Bonuses
  • Explain promotional offers, bonus terms, and wagering requirements to players.
  • Address player concerns about promotional eligibility and rewards.
  • Verify bonus claims and ensure adherence to promotional guidelines.
  • Feedback and Reporting
  • Gather player feedback and share insights with relevant departments to improve products and services.
  • Prepare reports on customer interactions, common issues, and player satisfaction levels.
  • Suggest process improvements to enhance customer support efficiency and player experience.

Job Requirements

  • Bachelor's degree in any field
  • At least 2-years of experience in a Customer Service role, preferably within BPO or gaming industry.
  • Excellent communication skills
  • Strong interpersonal skills and customer-focused mindset.
  • Proficient in using customer service software, databases, and other relevant technologies
  • Ability to handle multiple tasks efficiently and work under pressure.
  • Team player with a professional attitude
  • Willing to work on shifting schedule, including weekends or holiday (if applicable)
  • Amenable to work at BGC, from Monday - Saturday

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Support
Employment Type:
Full time

About Company

bb wave inc.

Job ID: 149348949

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Last Updated: 20-06-2026 06:59:04 PM
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