Customer Service Representative
Customer Service Representative
Ampersand- Posted 9 days ago
- Be among the first 10 applicants
Job Description
Job Requirements
- At least 2 years in college without back subjects
- Minimum 18 months of BPO experience
- Amenable to work in Taguig
- Can work on a night shift schedule
- Handle large amounts of inbound and outbound calls, emails, or live chats in a timely and professional manner.
- Resolve Issues: Identify customer needs, clarify information, research issues, and provide viable solutions or alternatives.
- Documentation: Accurately update and maintain customer records, conversation notes, and account details in company databases or CRM systems.
More Info
Key Skills
About Company
Skills:
lending , Mortgage, Documentation, accounting, Data Verification, Reconciliation, process improvement, Banking, Financial Services
Skills:
lending , Mortgage, Documentation, accounting, Data Verification, Reconciliation, process improvement, Banking, Financial Services
Skills:
Automation, Attention To Detail, Process improvement, Collaboration, Communication, Crm Systems, Problem Solving, Analytics
Skills:
Closing Skills, Consultative Selling, Objection Handling, Crm Systems