Customer Service- Reactive Maintenance

Customer Service– Reactive Maintenance (Up to 35K PHP | Hybrid | FREE AI Certification)

Cebu City | Hybrid | Day Shift (7:00 AM–4:00 PM) | Monday–Friday

You own the defined operational outputs for reactive and planned maintenance, ensuring property integrity and functionality are consistently maintained for an Australian property portfolio. Your work follows established site protocols, global workflows, and coordination paths aligned with client expectations via the Link System.

This is not a reactive support role. You operate within clear scopes, manage high-volume maintenance queues, and are trusted to act decisively when property safety, security, or continuity is at risk. Best suited for professionals who thrive in structured environments, value high-precision accountability, and prefer clear expectations over ambiguity.

You're Likely a Strong Fit If You Have:

• Strong communication skills to liaise effectively with property owners and tradespeople.
• Exceptional organizational capabilities for handling multiple tasks and priorities.
• Exposure to overseeing repairs and maintenance projects is advantageous.
• Willingness and ability to work within a hybrid arrangement (WFH on Mondays and Fridays; onsite Tuesdays to Thursdays).

Strong Signals:

• Proven success in managing proactive maintenance environments.
• Experience with contract management and procurement.
• A strategic mindset for identifying and improving processes.

Responsibility Pillars

Maintenance Operations & Procurement

You own the heartbeat of the property—ensuring repairs are executed consistently and downtime is minimized.

• Oversee reactive repairs and maintenance issues across the building portfolio
• Execute procurement and contract management to ensure quality and cost-efficiency
• Drive the success of planned maintenance schedules to prevent structural failures

Stakeholder Coordination & Communication

You act as the central point for offshore delivery, ensuring all communication between owners and tradespeople is professional and timely.

• Liaise with contractors to facilitate efficient and high-standard maintenance work
• Execute timely updates to body corporate clients and property owners regarding progress
• Maintain accurate, audit-ready records of all completed work and site interventions

Health, Safety & Risk Mitigation

You are accountable for the safety of the properties, ensuring hazards are addressed before they become liabilities.

• Identify and mitigate potential health and safety hazards across all managed sites
• Act as the escalation point for property security issues and emergency maintenance
• Validate that all contractor work complies with established safety standards

ABOUT THE CLIENT

An Australia-based property management and community coordination firm oversees residential and commercial portfolios with a focus on seamless maintenance delivery. Known for operational reliability and structured property standards, offshore teams operate with documented inspection routines, defined maintenance queues, and clear escalation protocols.

Benefits of GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• ₱1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary loan access (post-regularization)
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

Our Hiring Process

What Happens After You Click Apply

When you click Apply, you'll be taken to Multiplai Interview Room.

Our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it later at a time that works for you.

What you'll need:

• Stable internet connection
• Desktop or laptop
• Headset

You'll answer interview questions at your own pace—no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with next steps.

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