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1) Managing front desk phone calls and emails.
2) Collection and settlement of payment.
3) Check and confirm orders.
4) Provide service to customers enquiries.
5) Ensure and monitor the need of the operation.
6) Check customers ledger and ensure all direct billing folios are authorized and proper correspondences.
7) Provide informations about company and its services.
8) Anticipate customers needs, respond promptly, maintain positive customers relations and ensure customers satisfaction at all times.
9) Perform all other adhoc duties as and when required.
10) Willing to take on rotating shifts jobs including Saturdays, Sundays and Public Holidays.
Job ID: 149188601
Skills:
Marketing Communications, Microsoft Word
Skills:
supplier identification , Customer Support, Administrative Skills, Web Content, Customer Service, liaising with accounts department, High Organizational Skills, Order Fulfilment and Returns Processing, Team Player, supplier liaison
Skills:
Customs Tradenet permits and clearance, Inventory Management, Documentation formalities, Customs duties payment, Customer service, Microsoft Office Applications
Skills:
team training , Customer Relationship Management (CRM), Microsoft Office, System Administration, Construction, Customer Service, service standards, Service Quality, customer interaction management, Customer Followup, requirements from stakeholders, Interpersonal Skills
Skills:
Communication & Interpersonal Skills, Problem Solving & Complaint Handling, Administrative & Cash Handling Skills, Customer Service Excellence, Retail Operations Support
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