Contract Customer Service Officer x 5 (Financial Institution) JTL

. Attend to enquiries and requests from phone calls in a professional and prompt manner.
. Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
. Ensure effective and timely follow-up as promised to customers.
. Alert management of issues and concerns that require escalation for complete resolution.
. Work closely with stakeholders on the service request requirements.
. Deliver service requests within stipulated service standards.
. Work collaboratively as a team to clear all queues in the system promptly.
. Attend all compulsory training sessions and team huddles as scheduled or requested by management to maintain service quality and operational alignment.
. Undertake projects or other responsibilities as assigned.

Requirements
. Minimum GCE A Levels or Diploma holder with relevant working experience.
. Good interpersonal and communication skills

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [Confidential Information]

EA License No. 99C4599