Description
We are seeking a motivated Customer Service/Marketing Support professional to join our team in Southeast Asia. This role involves providing exceptional customer service while supporting our marketing initiatives to enhance customer engagement and satisfaction.
Responsibilities
- Assist customers with inquiries and provide product information.
- Support marketing campaigns and promotional activities in the Southeast Asia region.
- Maintain customer records and follow up on customer feedback.
- Collaborate with sales and marketing teams to enhance customer satisfaction.
- Analyze customer service metrics and report on trends to improve service delivery.
Skills and Qualifications
- Bachelor's degree in Marketing, Business Administration, or related field.
- 2-4 years of experience in customer service or marketing support roles.
- Strong communication and interpersonal skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work collaboratively in a team environment.
- Knowledge of digital marketing strategies and tools is a plus.
