Were Hiring: Customer Service Manager
Ortigas, Pasig City | Cepat Kredit Financing Inc.
Customer service in financial services isnt just about answering concernsits about
building trust and protecting consumers.
Were looking for a
Customer Service Manager who can lead a high-performing support team while ensuring that customer complaint handling and service processes remain
efficient, compliant, and customer-focused.
What Youll Do
- Lead and mentor the customer service team
- Manage escalations and improve service processes
- Monitor KPIs such as CSAT, response, and resolution times
- Ensure complaint handling aligns with Financial Consumer Protection Act (FCPA) and other regulatory standards
Preferred Background
- Experience leading customer service teams
- Familiar with SEC regulations and Financial Consumer Protection Act
- Strong problem-solving and customer experience mindset
At
Cepat Kredit, we empower Filipino familiesespecially OFWsthrough accessible financial solutions and meaningful customer service.
