Business: PH CARDS MANILA
Open positions: 1
Role Title: Customer Service - Lending Services (Quezon City)
Global Career Band: 8
Location (Country / City ) : Manila, Quezon City
Some Careers Shine Brighter Than Others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Customer Service - Lending Services.
Why join us
The department deals with consumer disputes and constantly works towards protecting the Bank and our customers from losses.
The Opportunity
The role holder will have to manage diverse range of processes within PH Cards and manage complex processes in a changing environment, evaluating operational impacts and manage change implementation.
What You'll Do
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs). Responsible for relationship building and resolving customer queries / issues, account management in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. Ability to handle customer disputes and ability to read thru documents,
What You Will Need To Succeed In The Role
- Excellent communication skills both verbal and written (E)
- Ability to learn quickly and transfer knowledge appropriately (E)
- Ability to meet tight deadlines (E)
- Ability to build rapport with, and relate to a wide range of people (D)
- Decision making based on experience, judgment (E)
- Self-Driven (E)
- Ability to multi-task and work under pressure (E)
- Ability to challenge the norm and to identify innovative solutions to improve processes and procedures (D)
What additional skills will be good to have
- Proven ability to prioritize workload effectively in line with business priorities.
- Reporting and MS Office skills
- Operates effectively across cultures and in multi-cultural diverse work environments
- Experience of working with multiple regional teams desirable.
- Knowledge related to disputes.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
