Our Customer Service Experts and Technical Support Experts are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.
Responsibilities
- Handle and carefully respond to all customer inquiries via inbound calls and email
- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Appropriately and adequately communicate with customers
- Successful candidates will be responsible for handling service support calls, as well as promoting and cross-selling value-added services to various customers.
Qualifications
If you:
- are at least 18 years old
- have at least 6 months of call center experience
- have basic web navigation skills
- have good communication skills
- are willing to start immediately
- have valid NBI (6 months to 1-year validity from the date of joining)
