Job Description
Purpose
This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability
Key Missions
- Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries
- Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction
- Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
- Supports regulatory customer and internal compliance requirements
- Manages customer queries and complaints to a satisfactory resolution
- Supports Account Manager in relation to contract delivery
- Supports internal requirements in relation to service delivery
- Starts to gain some relevant working knowledge in specialist area e.g. Customer Service
- Prepares work for customers, but may not be directly customer facing without supervision
- Prepares reports and presentation materials
- Receives and responds to correspondence within a defined scope
- Performs administrative tasks in relation to specialist area e.g. Customer Service
- Performs work generally under direct supervision, but can handle basic issues and problems, may refer more complex issues to more experienced colleagues
