Customer Service Executive

E-Freight Global, established in 2004 and headquartered in Singapore, is a leading freight forwarder and NVOCC with a robust network spanning over 60 offices in 19 countries. With expertise across key global trade lanes, E-Freight Global delivers reliable logistics solutions tailored to diverse industry needs, including automotive, pharmaceuticals, and semiconductor logistics. The company offers a comprehensive range of services such as FCL, LCL, air freight, multimodal transportation, and specialized handling for perishables, dangerous goods, and high-value cargo. E-Freight Global upholds global standards with certifications like ISO 9001:2015, IATA, and C-TPAT, demonstrating its commitment to quality and compliance. Leveraging years of experience and innovative technologies, the company aims to simplify supply chains and deliver exceptional value to its clients.

This is a full-time onsite role for a Customer Service Executive based in Manila. The role involves providing exceptional customer service and support by addressing client inquiries, resolving issues, and ensuring customer satisfaction. The Customer Service Executive will act as a key liaison between clients and the operations team, manage customer interactions, maintain accurate records, and ensure the timely processing of requests. The role requires effective communication and problem-solving skills, as well as a focus on delivering a seamless customer experience.

• Strong Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in Customer Service Management and the ability to handle client interactions effectively
• Excellent Interpersonal Skills for building and maintaining client relationships
• Strong problem-solving and organizational skills
• Proficiency in record-keeping and using customer service tools or software
• Ability to work collaboratively with teams to resolve customer issues effectively
• Background in logistics or similar industry is a plus
• Bachelor's degree in Business Administration, Communication, or a related field is preferred