Customer Service -Credit Card Operations

Job Summary

The Customer Service Representative - Credit Card Operations (Disputes, Fraud, Chargebacks, and/or Collections) serves as the first point of contact for customers and is responsible for delivering friendly, efficient, and accurate support via phone, chat, or email. This role handles inquiries related to accounts, products, and services while ensuring all interactions are conducted with professionalism and in compliance with BFSI regulations and company policies.

Key Responsibilities

Respond to and resolve customer inquiries regarding accounts, transactions, and services.

Provide accurate and clear information about products and services.

Troubleshoot and resolve customer issues efficiently, escalating when necessary.

Maintain detailed and accurate documentation of all customer interactions and transactions.

Adhere to regulatory compliance standards and company policies, including data privacy requirements.

(Optional addition if needed for specialization) Handle basic support related to disputes, fraud, chargebacks, and/or collections, as applicable.

Qualifications

High school diploma or equivalent; an associate or bachelor's degree is an advantage.

Minimum of 2 years of customer service experience within the banking, financial services, or insurance (BFSI) industry.

Excellent verbal and written communication skills.

Strong multitasking and time management abilities in a fast-paced environment.

Familiarity with CRM systems and contact center software.

Strong commitment to delivering exceptional customer service.