Discover your 100% YOU with MicroSourcing!
Position:Customer Service Coordinator (Sales)
Location: Libis, Quezon City
Work setup & shift: Oniste | Shifting Schedule
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a Customer Service Coordinator - Sales, you will:
- Manage high-volume outbound communication, making 300+ dials per day to warm prospects and scheduling calls for the Account Management team.
- Educate homeowners on product offerings, application processes, and pricing structures in a clear, professional manner.
- Resolve customer inquiries, concerns, and feedback via phone, email, text, and chat to ensure a seamless experience.
- Collaborate with internal stakeholders to develop workflows, SOPs, and manuals for various projects and pilot programs.
- Support team operations by filling out data dashboards, performing QA call audits, and assisting with new hire training/shadowing.
What You Need
Non-negotiables
- 2+ years of customer service experience specifically within Financial Services.
- Bachelor's degree in Business or a related field.
- Proven ability to handle high-volume outbound/inbound communication (Phone, Email, Chat).
- Proficiency in Google Suite, Slack, and Salesforce.
- Excellent business-to-consumer (B2C) written and verbal communication skills.
Preferred Skills/expertise
- Previous experience working in a fast-paced Call Center environment.
- Direct experience with Mortgage or HELOC products.
- Demonstrated success in a customer-facing role with high empathy and problem-solving skills.
- Ability to think on your feet and adapt to non-scripted scenarios.
- Experience in lead distribution and application status tracking.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply*
