About The Job
Role: Customer Service Associate (CSA) – Regular/ Permanent
Job Type: Permanent, Full-time, Onsite
Location: Harbor Drive Cor. Bay Shore 2033 Manila 1300
Our mission at Our Client is to be Earth's most customer-centric company, and our award-winning Technical Support team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead we'll provide you with the training to you need to investigate, problem solve, and guide customers towards a resolution. You'll bring your unique personality to every customer conversation and deliver the exceptional technical support experience our customers love.
What will you do as a Customer Service Associate
As an Our Client Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our North America and United Kingdom (UK) markets or customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What strengths will you bring
Hard-working, articulate, and detail-oriented
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.
Job Details
- Employment Type: Full-Time Employee
- Department: Customer Service/Support
- Job Level: Intermediate
- Experience: 1 Years
Required Skills
- General Skills: Customer Satisfaction
- Soft Skills: Teamwork
Responsibilities
What are your hours
This role requires working variable hours to match when customers need us most. You will work on
shifting schedules and your work week is minimum 40 hours, and all throughout your shift, you are
expected to receive calls and assist our customers. In order to match our customer demand, we
scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule
will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive
your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may
be required to work national holidays, weekends, and will be asked to render overtime based on
business needs. In order to meet our customers needs, we implement periods in certain months
during prime, peak and other critical working periods that will restrict lates, absences, approved leave, and time off. You will learn more about your exact schedule closer to your start date.
What strengths will you bring
Hard-working, articulate, and detail-oriented
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.
What benefits will you receive
One of the great things about joining Our Client's Customer Service team is that you don't need past
experiences in customer service. You'll receive training and be provided with a complete equipment
package when you join. Additionally, we offer a few benefits, including:
Insurance (HMO, Life and Personal Accident Insurance, etc)
Leave Benefits (Annual and Sick Leaves, Maternity and Parental Leaves, other paid time offs, etc)
Medical Spending Account / Reimbursement
Employee Assistance Program (counseling and referral services by telephone available 24 hours a
day, 7 days a week)
Statutory government benefits (i.e., SSS, PhilHealth and Pag IBIG)
If this role sounds like it's for you, then click on the link below to start the application process!
You'll need to allow 1-2 hours to complete the full application, including assessments which will
evaluate your suitability for the role. You will have the option to save your application during the
process and return it if necessary. We recommend using a laptop/desktop computer in order to get
the best experience.
Salary & Benefits
- Pay: Monthly, ₱ 26570.00 – 26570.00
- Benefits: Insurance, Leave Benefits, Medical Spending Account, Employee Assistance Program, Statutory government benefits
- Break: Paid, 60 mins
Additional Requirements
- Tech Requirements: Windows or Mac
- Language: English
About The Company
1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.
