About The Job
Role: Customer Service Associate (CSA) – Regular/Permanent
Job Type: Permanent, Full-time, Onsite
Location: Cebu City, 6000 Cebu
Our mission at our client is to be Earth's most customer-centric company, and our award-winning Technical Support team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to investigate, problem-solve, and guide customers towards a resolution. You'll bring your unique personality to every customer conversation and deliver the exceptional technical support experience our customers love.
What will you do as a Customer Service Associate
As a Customer Service Associate at our client, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our North America and United Kingdom (UK) markets or customers by answering their requests through phone, chat, and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, review solutions, and communicate effectively with customers.
Job Details
- Employment Type: Full-Time Employee
- Department: Customer Service/Support
- Job Level: Intermediate
- Experience: 1 Years
- Education: Bachelors
Required Skills
- General Skills: Call Center Operations, Customer Satisfaction
- Soft Skills: Attention to Detail, Patience, Communication, Team Collaboration, Time Management, Active Listening, Teamwork, Sales Skills
Responsibilities
What are your hours
This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is a minimum of 40 hours. Throughout your shift, you are expected to receive calls and assist our customers.
To match customer demand, schedules are based on a variety of different shift patterns from Sunday to Monday. Please note that schedules are not fixed. We work on shifting, rotating, and mostly graveyard schedules. You will receive your work schedule at least four weeks in advance, and your shifts may change every four weeks.
You may be required to work national holidays, weekends, and render overtime based on business needs. To meet customer needs, there are periods during prime, peak, and other critical business times when late arrivals, absences, approved leave, and time off may be restricted. You will learn more about your exact schedule closer to your start date.
What strengths will you bring
Hard-working, articulate, and detail-oriented
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment
What benefits will you receive
Benefits
One of the great things about joining our client's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a few benefits, including:
Insurance (HMO, Life and Personal Accident Insurance, etc.)
Leave Benefits (Annual and Sick Leaves, Maternity and Parental Leaves, other paid time off, etc.)
Medical Spending Account/Reimbursement
Employee Assistance Program (counseling and referral services by telephone available 24 hours a day, 7 days a week)
Statutory government benefits (i.e., SSS, PhilHealth, and Pag-IBIG)
You'll need to allow 1–2 hours to complete the full application, including assessments that will evaluate your suitability for the role.
Salary & Benefits
- Pay: Monthly, ₱ 23385.00 – 23385.00
Additional Requirements
- Tech Requirements: Windows or Mac
- Language: English
About The Company
1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.
