We are looking for a Customer Experience Representative (CXR) - Sales to join our growing
team. A successful candidate for this role is a people person who shows enthusiasm for our
brand, is highly organized and able to work both independently and as a contributing member of
Customer Experience Team. They will take a professional approach to providing excellent
customer service to cus
Responsibilities
- You will promote customer satisfaction by converting incoming customer calls into
booked service appointments.
- You will make outbound calls to our customers to schedule maintenance calls.
- Utilize call scripts for products and services and refer to them during calls. These will be
delivered with an authentic cadence; be clear, compelling and personable.
- Follow procedures and processes within the Customer Experience (CX) Team to address
issues, concerns, or follow ups.
- Build positive relationships by going above and beyond with every customer's
interaction, ensuring that all questions are addressed appropriately.
- Meet daily qualitative & quantitative targets for yourself and your team.
- Identify opportunities for driving sales & revenue by selling memberships, or
recommending estimates, products, etc.
Qualifications
- A Customer Champion: Able to address each individual customer's needs with
empathy & patience while following company procedures.
- Solution Drive: Able to find a solution for, or to deal proactively with customer
concerns or issues that may arise.
- A Multitasker: Able to handle multiple projects and tasks in a fast-paced
environment.
- Detail Oriented: Listen attentively & document details of the interaction.
- Communicative: Able to communicate information via writing and spoken word
clearly and concisely
