Remote | Full-Time | PST
We're looking for a Customer Service Agent to join a growing e-commerce company selling physical products.
This role is for someone who enjoys helping customers, learning products, and solving problems — from answering pre-sale questions to helping customers resolve issues after their purchase.
What You'll Do
- Answer customer questions about products, orders, shipping, and pre-sale purchases.
- Help customers choose the right product for their needs.
- Provide after-sales support and help customers resolve common product or assembly issues.
- Identify missing or incorrect parts and coordinate replacements with the internal team.
- Keep customer issues organized and make sure every case is followed through.
- Learn our products and help improve FAQs, troubleshooting guides, and product instructions.
- Escalate complex technical issues when needed.
What We're Looking For
- Strong written and spoken English
- Solid e-commerce customer service experience
- Fast learner who can quickly understand and retain product information
- Strong ownership, organization, and follow-through
- Comfortable explaining products and processes to customers
- Some experience creating or working with product manuals, technical documentation, SOPs, or similar materials
- Familiarity with Canva, Adobe, or similar tools
- Experience supporting physical products is a strong plus
Schedule
Full-time, five working days per week. Thursday and Friday off.
Weekend availability is required.
If you're a customer service professional who likes physical products, problem-solving, and getting to know a product inside and out, we'd love to hear from you.
Apply now!
