Department
Operations
Employee Type
Probationary
Explore this opportunity as a Customer Service Agent and join our growing team at 1Aviation!
Attends to passenger needs and requirements based on company policies and procedures within the assigned area.
What You Will Do
- Ensure that 1Aviation's Vision, Mission, and Values are achieved.
- Promote and ensure compliance with quality, safety, security, and customer service standards based on
regulatory requirements, government laws, acceptable industry standards, and company policies and
procedures.
- Perform tasks based on the training provided.
- Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters;
Attend post-flight briefing.
- Observe on-time opening and closing of counters/gates as required by the Carrier.
- Maintain cleanliness and orderliness of counters/gates at all times.
- Attending guest's inquiries and aid and solution based on company policies and procedures.
- Handle flight disruption-related issues within authorized parameters and established standards.
Escalate to station management issues/challenges beyond authority.
- Generates ancillary reports and ensures all irregularities are recorded.
- Prepare documents and endorse special handling guests to designated personnel.
- Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for
deposit.
- Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as
a precaution in case the flight returns for whatever reason.
- Performs specific functions that may be assigned by the Immediate Superior
An ideal candidate for this role should possess the following qualifications:
Required Educational Background
- Must be a graduate of 4-year course preferably in Hospitality Management/Tourism
- Preferably with work experience in a Customer Service environment
- Service Oriented
- Above average communication skills
- Analytical Skills
Disclaimer: There will be a situational judgment test for CSA applicants, which they must pass after the screening process before they can proceed to the interview.
Experience Range Range (Years)
0 - 0 years
Job posted on
2025-04-10
