Customer Relationship Manager

POSITION DESCRIPTION

Client Relationship Manager

Site: Ortigas Pasig , Philippines

Reporting to: Senior Account Director

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives while building and maintaining strong customer relationships. You are also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent, and Laugh and Learn.

A SNAPSHOT OF YOUR ROLE

As a Client Relationship Manager, you are responsible for managing client relationships within your assigned portfolio to ensure exceptional service delivery, achievement of business targets, and identification of growth opportunities. You act as a trusted partner to clients while coordinating with internal teams to deliver consistent value.

Client Relationship Management

• Build and maintain trusted relationships with key client stakeholders, including decision-makers and senior leaders.
• Conduct regular business reviews to assess performance, address issues, and identify opportunities for improvement.
• Act as a trusted advisor to clients to strengthen engagement and satisfaction.
• Partner with internal teamsincluding HR, IT, Marketing, Operations, and Financeto ensure solutions align with client objectives.
• Support continuous improvement initiatives to enhance outcomes for clients.

Performance and Compliance Management

• Ensure compliance with SLAs, performance targets, and contractual requirements.
• Support and maintain commercial governance frameworks to meet audit and compliance standards.
• Provide accurate and timely reporting on client performance, renewal activities, risks, and strategic initiatives.

Revenue Growth and Sales Enablement

• Contribute to achieving revenue, profitability, and client satisfaction goals.
• Identify and recommend upsell and cross-sell opportunities to maximize client value.
• Assist in preparing business cases, proposals, and presentations for new or expanded engagements.
• Support RFI, RFP, and RFQ processes as needed.

A BIT ABOUT YOU

• Bachelor's degree in business or a related field (preferred).
• 35+ years of experience in account management, client services, or a related role within the BPO industry (preferred).
• Proven experience managing client portfolios and supporting business growth.
• Strong understanding of BPO operations, service delivery, or sales processes.

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and united by four values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don't take ourselves too seriouslyjust our results.

We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions. Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, guided by safety, flexibility, and innovation.