Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.
About The Opportunity
As a Senior GCO Customer Operations Analyst, you will apply analytical and business acumen to help GCO leaders make informed, data-driven decisions. You'll lead reporting initiatives, support forecasting and operational planning, and mentor analysts on data modeling and visualization best practices. You are a problem solver who translates operational challenges into scalable solutions that improve efficiency, accuracy, and performance visibility.
The Senior Customer Operations Analyst supports the execution and optimization of operations across Customer Support, Managed Services, Tax, and related GCO functions. This role is responsible for delivering accurate insights, improving processes, and enabling leaders to make data-driven decisions across a complex, multi-pillar environment.
What You'll Get To Do
- Provide data analysis and develop dashboards and performance metrics to guide GCO strategy and execution.
- Collaborate with cross-functional partners in Finance, Revenue Operations, IT, and HR to ensure data alignment and process efficiency.
- Support forecasting and capacity planning, building and maintaining models that inform business decisions.
- Identify and execute opportunities to automate manual reporting processes and enhance visibility into GCO performance.
- Contribute to executive-ready presentations and insights that connect data trends to business outcomes.
Operational Reporting & Insights
- Deliver consistent, accurate reporting across Customer Operations (e.g., backlog, case performance, utilization, forecasting inputs).
- Translate data into clear insights, highlighting risks, trends, and opportunities for operational improvement.
- Support creation of executive-ready dashboards and recurring business reviews.
Cross-Pillar Support
- Work across Support, Managed, and Tax teams to ensure alignment in reporting, definitions, and performance tracking.
- Partner with business stakeholders to understand operational drivers and provide analytical support for decision-making.
- Help connect data across systems to create a more unified view of Customer Operations performance.
Process Improvement & Execution
- Identify gaps in current workflows, reporting, and data quality; recommend and implement improvements.
- Support standardization of processes, templates, and reporting structures across Customer Ops.
- Contribute to initiatives that improve efficiency, reduce manual effort, and enhance consistency.
Data Integrity & Tooling
- Ensure accuracy and reliability of data used in reporting and analysis.
- Support development and maintenance of dashboards (Power BI, Salesforce, etc.).
- Troubleshoot data issues and work cross-functionally to resolve inconsistencies.
Transformation Support
- Support rollout of new tools, processes, and operational changes (e.g., automation, AI-enabled workflows).
- Assist with documentation, testing, and enablement efforts to ensure smooth adoption.
- Provide analytical support to measure impact of transformation initiatives.
Skills And Experience We Value
- High attention to detail, with the ability to manage multiple priorities in a dynamic environment.
- Advanced analytical, problem-solving, and critical-thinking skills.
- Strong communication and collaboration skills; able to translate data insights for business audiences.
- Experience building Power BI or Tableau dashboards.
- Proficiency in Excel.
- Experience working with Salesforce a plus.
What Would Make You Really Stand Out
- Bachelor's degree in business, Finance, Analytics, or related field.
- 3–5 years of experience in business operations, analytics, or financial planning.
- Experience in SaaS, B2B, or HCM environments preferred.
What's In It For You
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
