GrowthAssistant is seeking a skilled and motivated Customer Onboarding Specialist. This role involves setting up and configuring hotels during onboarding, scheduling and rescheduling customer success touchpoints, and responding to client inquiries across multiple channels. Additional duties include escalating issues, creating process documentation, handling outbound communications, and performing administrative or special project tasks as needed.
Compensation & Perks
Salary: Up to 50,000/month or $5/hour (Final offer based on skills and experience matched to role requirements)
Work Setup: 100% permanent work-from-home
Bonuses:
- $25 monthly perfect attendance bonus
- Performance bonus
- Anniversary bonus (5,000 at 1 year; 10,000 at 2 years)
- $300 referral bonus per successful hire
Paid Parental Leave
Paid Time Off:
- 7 holiday PTO days/year
- 6 regular PTO days/year
Health Coverage: Comprehensive HMO plan
What You'll Do
- Setup / configure hotels during the onboarding and registration process
- Schedule / reschedule Success touchpoints for CSMs (training, biz review, health checks, QBRs)
- Answer client questions in a timely manner via multiple channels (phone, email, chat)
- Escalate client issues as needed
- Create role-related SOP / process documentation when necessary
- Outbound customer communication (scheduling/rescheduling/follow ups via email and phone)
- Perform ad hoc administrative, business ops, and special projects tasks as needed
What We're Looking For
- 2+ years experience as T2 technical Customer Success Manager / Specialist
- 1+ years experience in Salesforce Service Cloud (or similar CX tool)
- Strong English verbal and written communication skills and willingness/confidence to embrace outbound calling
- Passion for connecting with clients over the phone to address issues
- Basic to intermediate Excel / GSheets skills (Reporting)
- Demonstrated ability following role-related process docs with little to no error
- Ability to work in any US time zone
Nice to Have:
- Background in sales training for CX/CS associates
- Experience with Linear, Notion (or similar tool) for ticket management / PM tasks
- Experience with Salesloft, Zoom (or a similar tool) for call tracking/outreach
- Basic to intermediate HTML skills
- Familiarity with Slack and Gmail for internal comms
